Are there simple questions that you would like to have answered about your product or service? Do you need results fast? CONSULMARK OMNIBUS allows quick delivery of results and higher cost efficiency, since being a multi-client study, each entity will only pay for the questions asked, sharing the structural costs of the study.

In an increasingly competitive market it is vital to know how to communicate well with our clients and, to that end, it is necessary to assess the way in which we do it. CONSULMARK BRAND TRACKING measures the impact and efficacy of investment on a specific brand in an evolutionary manner, allowing one to perceive which are the most effective communication solutions.

Increasing our market share also entails being increasingly closer to our clients. But is there not already an excessive offer of commercial spaces in certain areas? Is the investment in the opening of a new commercial space really worthwhile? DRNS is a tool intended for retail and distribution that assesses the impact of opening a new commercial space in terms of location, commercial performance, optimization of store network, size and efficacy of sales force.

It is increasingly important to approach service quality in a holistic way: it is not enough to assess the satisfaction of our clients or the quality of the service in isolation, it is also vital to “listen” to our employees. 3MC is a comprehensive service quality assessment model, since it analyses all the parameters that lead to an increase in value.

One of the problems that companies face is the mismatch between the service actually provided and the specifications defined for that service. CONSULMARK MYSTERY SHOPPING assesses the compliance of service provision with quality guidelines, allowing organisations to improve the degree of satisfaction of their clients.

In such a competitive society as the one we live in, it is no longer enough to have satisfied clients. The standard aspired to is full satisfaction, achieved by exceeding clients’ expectations. MOSTER is a differentiating tool of satisfaction assessment because, contrary to traditional models, it compares expectations, satisfaction and consumer loyalty.

Having committed employees is the first step towards ensuring better productivity indicators, a key factor in guaranteeing a quality service. MODS 20 Degrees is an employee satisfaction assessment model that identifies the level of employees’ involvement with the organization.

More important than measuring ROI at any given time is understanding if our brand has sufficient value to grow sustainably, generating increasing revenues over time. METRIQUITY is an evaluation matrix of brand equity (intrinsic value of a brand) that primarily embodies the values perceived by the consumer.

The satisfaction of citizens is a key factor in the development of municipalities. In order to achieve this, it is vital to know, in a systematic way, the satisfaction of citizens in order to steer local government management towards citizens. The LOCAL GOVERNMENT BAROMETER assesses the opinion of citizens regarding local government work and reveals the problems that the population faces in their day-to-day.