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3MC


It is increasingly important to approach service quality in a holistic way: it is not enough to assess the satisfaction of our clients or the quality of the service in isolation, it is also vital to “listen” to our employees.

3MC is a comprehensive service quality assessment model, since it analyses all the parameters that lead to an increase in value.
More specifically, it allows:

  • Identifying client expectations
  • Highlighting the critical service factors
  • Identifying the priority investment areas
  • Assessing employee involvement
  • Increasing employees’ degree of commitment to the organisation
  • Improving service provision levels
  • Improving brand image

ASSESSES THE COMPANY AS A WHOLE, ENABLING COMPANY-WIDE PERFORMANCE IMPROVEMENTS, RESULTING IN INCREASED SATISFACTION