Having committed employees is the first step towards ensuring better productivity indicators, a key factor in guaranteeing a quality service.
Recent work has revealed that the involvement of employees plays a crucial role in guaranteeing a quality service, a key factor in achieving full client satisfaction.
MODS 20 Degrees is an analysis model represented in Portugal by Consulmark, which helps entrepreneurs and Human Resource departments know the opinion of their employees.
MODS 20 Degrees is based on three inter-related vectors:
- The employee
- The position/workplace
- The company
By analysing different parameters – such as training and career development, effective recognition and reward system, empowerment and teamwork – the model generates clusters which help to identify the degree of involvement of employees. Via these elements it is possible to activate HR policies targeting the improvement of employees’ commitment levels.
A MODEL THAT IDENTIFIES THE LEVEL OF EMPLOYEE INVOLVEMENT WITH THE COMPANY, ENHANCING PRODUCTIVITY IMPROVEMENTS.